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InXpress Terms & Conditions

InXpress Customer Terms and Conditions (“Terms and Conditions”)

These terms and conditions apply to all services provided by InXpress.


When You use the services of InXpress You are agreeing, on behalf of yourself and on behalf of anyone else with an interest in the Shipment that these Terms and Conditions listed below shall apply from the time the Carrier accepts the Shipment, unless otherwise agreed in writing by an authorized officer of InXpress. 

“Shipment” means all documents, packages, parcels or heavy freight Shipments that travel under one waybill with a Carrier partner of InXpress so that the invoice for that Shipment comes from InXpress. Every Shipment is authorized to be transported on a limited liability basis as provided herein. 

“Carrier” means a transportation company that picks up, transports and delivers Shipments. 

“InXpress” means InXpress Global, Ltd., any affiliate of InXpress , and any Master Franchise, Licensee or Franchisee of InXpress. 

"Affiliates" includes but not limited to InXpress Australia Pty Limited, InXpress Canada ULC, InXpress Germany GmbH, InXpress France SARL, InXpress Hong Kong Limited, InXpress India Private Limited, IXK Logistics Co. Ltd, Safe Web Logistics (SARLAU), IXP Nederland, InXpress New Zealand, InXpress Limited, InXpress, LLC, InXpress Vietnam Company Limited, InXpress South Africa (Pty) Ltd.

“You”, “Your” or “Yourself” means your company and You as an authorized representative of your company. 

1. InXpress Account

When You use the services of InXpress You agree that You are an authorized representative of your company and that You are opening an account with InXpress for your company. By ordering services from InXpress You, and your company, understand that InXpress is not a transportation company.  You will not receive transportation services directly from InXpress but will receive discounted billing from InXpress for shipping services provided by a Carrier or Carriers.

You agree to the terms and conditions in the InXpress Account Application. You agree that the information provided in the InXpress Account Application is for the purpose of obtaining credit and is warranted to be true. By signing the InXpress Account Application You authorize InXpress to investigate the references provided pertaining to Your credit and financial responsibility.

InXpress may cancel Your account at any time without prior notice to You for any reason or no reason. You agree that if the account is cancelled you will pay for all shipments made under the account even if invoiced after the cancellation date.

2. Subject to the Terms and Conditions of Carriers

You agree that all Shipments are subject to the terms and conditions of the Carriers, as well as these Terms and Conditions. Each Carrier has specific restrictions and prohibitions that You agree to become familiar with prior to tendering any Shipments to Carriers. You agree to review and comply with all terms and conditions of the Carriers, which are available on their websites and/or air waybills or BOL. You warrant to InXpress and to the Carrier that all information provided by You is true, complete and accurate, that the Shipment was prepared in secure premises by Your employees, that You employed reliable staff to prepare the Shipment, that You protected the Shipment against unauthorized interference during preparation, storage and transportation to the Carrier, that the Shipment is properly marked and addressed, that all applicable customs, import, export and other laws and regulations have been complied with and that the waybill has been signed by You or Your authorized representative.

3. Rates

You agree the rates provided by InXpress are for You only and that You will not let other companies use the rates without authorization from InXpress. You agree not to resell the services of InXpress to other companies and You agree to immediately notify InXpress if another company is found to be using Your InXpress account. These rates are subject to change without notice. These rates may also change if the characteristics of the actual Shipment differ from those reported by You such as weight, dimension, commodity and other conditions not accurately described at the time the Shipment is processed.

4. Packaging

You acknowledge that You have properly packaged the Shipment to ensure safe transportation with ordinary care in handling and that the Shipment packaging meets the requirements of the Carriers and industry standards for packaging of such goods for transport as described in the Carrier’s terms and conditions. You further acknowledge that the contents of the Shipment were not damaged and were in good working order prior to shipment, unless otherwise noted by you prior to shipment and that you have done nothing to conceal the contents of the Shipment or any possible damage to the contents of the Shipment prior to the Shipment being tendered to the Carrier or thereafter.

5. Loss or Damage Claims

You agree that InXpress has not expressed or implied that it is a carrier or is an agent for or represents a specific carrier. InXpress operates as a third party “bill to” provider. InXpress, save as set out in these terms and conditions, limits its liability for the defaults of a Carrier to the fullest extent permitted by law.

If InXpress incurs any legal liability its maximum liability for individual claims for which it is liable shall not exceed the lesser of USD $150 or the price paid for the shipment per claim. You are responsible for ensuring that You have sufficient insurance cover in place to cover Your Shipments.

References to liability in this section include every kind of liability arising under or in connection with the Shipment.

All loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data, or information; loss of or damage to goodwill; and indirect or consequential loss are excluded.

You agree that any service failure, late freight, loss, damage, or any other claim is handled directly by the Carrier that transported the Shipment and that payment to InXpress is not subject to the Carrier’s resolution of the claim. You acknowledge and agree that InXpress is a sales, support and technology company and is not a transportation company and that only the Carrier can be held liable for claims.

6. Insurance

You understand that and agree You are responsible for arranging for any shipment delay or damage coverage directly with the carrier for Shipments booked through InXpress.  InXpress is not responsible for any cargo damage, delay or loss of Shipments moved through an InXpress Carrier.  You may be offered the option to select a shipment warranty product on the InXpress website but InXpress is under no obligation to provide this service.  This shipment warranty product is a transportation services warranty and not insurance.  If you choose the shipment warranty product, its terms and conditions listed on the InXpress website will apply.  If You choose not to insure the Shipment You agree to accept the Carrier’s standard liability, if granted by the Carrier, under their terms and conditions. You further agree to accept the Carrier’s decision, whether You chose insurance or not, as full and final resolution of your claim.

7. Customs Processing

The Carrier will process Your Shipment for customs clearance in the country of its destination. Customs clearance procedures may vary widely in different countries. You agree that payment to InXpress is not subject to nor conditional upon any actions or delays of the customs officials.

8. Payment

You agree to pay InXpress within 14 days FROM DATE OF INVOICE except invoices for Duties and Taxes which you agree to pay immediately upon receipt of the invoice. You agree that in the event Your account is not paid according to the terms above or as described on the invoice Your discounts may be reduced, therefore shipment pricing may increase, on all delinquent amounts over 30 days late. You also agree that InXpress may have Shipments and freight pickup curtailed until Your account is brought current and that all costs of collection, including reasonable attorney fees if incurred, will also be Your responsibility. Duties and Taxes may be up to 6 months after invoice. Payment terms to InXpress will not be extended due to pending issues with Carriers. Despite any instructions to collect payment from any other Third Party or Your confusion about whom to pay, You agree to remain responsible to pay Your InXpress invoice within the terms above.

9. Security

You agree to send goods and materials in compliance with the Carrier’s requirements and security restrictions in place at the time of the shipment.  You will only ship goods and materials that you own or originate with You or Your company.

10. Dangerous Goods

If You ship dangerous goods, as defined by the Carrier, You agree to all the terms and conditions of the Carrier regarding these items, including but not limited to proper packaging, preparation for transport, training and updating employees, and paperwork requirements.  You further represent that your employees have been properly trained in the handling and transportation of these items and will present certification and other paperwork if requested.  In the event of a breach of any requirement regarding dangerous goods you agree to indemnify and hold harmless InXpress from all loss and liability arising from said shipment(s)and/or breach.

11. Refunds

Where you have made a payment, or InXpress has collected payment via credit card or other automated collection process, you should address any invoice dispute or refund requests, in accordance with your contractual or statutory rights, in writing to InXpress.

12. Miscellaneous

Except as expressly stated herein, there are no other warranties, express or implied, by operations of law or otherwise, of the services furnished by a particular purpose or arising from a course of dealing or usage or trade. InXpress shall have no other liability to You in connection with the services furnished, including without limiting the generality of the foregoing, any liability for direct, indirect, incidental, special or consequential damages or any injury or damages to persons and property. InXpress will not be liable for goods or materials damaged by shipment. In addition InXpress is not liable for any loss or damage arising out of circumstances beyond its control. These include but are not limited to: electrical or magnetic damage to, erasure of, electronic or photographic images, data or recordings; acts of God, acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities insufficient information provided by You; the application of security regulations imposed by the government; a government agency hold; riots, strikes or other labor disputes; civil unrest; industrial action’ disruptions of any kind in air or ground transportation networks such as weather phenomena and natural disasters.

These Terms and Conditions supersede any other terms or conditions provided to You by anyone at InXpress unless in writing.

Any claim made by you against InXpress with respect to any services provided by InXpress or a Carrier must be made in writing and delivered to InXpress within the terms required by the Carrier or within 14 days of the date of the invoice, whichever is earlier, and any claim not made or notified as above will be deemed to be waived and absolutely barred except where You can demonstrate it was impossible for You to comply with this time limit and that You made the claim as soon as it was reasonably possible for You to do so.

Notwithstanding the above, InXpress shall in any event be discharged of all liability whatsoever howsoever arising with respect to any services provided to You by InXpress or any Carrier unless suit is brought and written notice thereof is given to InXpress within 6 months from the date the event or occurrence alleged to give rise to a cause of action against InXpress.

Any dispute arising under or in any way connected with these Terms and Conditions apply shall be subject, for the benefit of InXpress, to the non-exclusive jurisdiction of the courts of, and governed by the law of the country or state of the party involved in the shipment that is responsible for payment of the InXpress invoice and said party irrevocably submits to such jurisdiction, unless contrary to applicable law.

The advice and information given to You by InXpress is provided for You only and You agree not to pass on any such advice or information to any third party without InXpress’ written consent. You agree to indemnify InXpress against all loss and damage suffered as a consequence of Your breach of this requirement.

You consent to the use, publication and processing of the information contained in Your Account Application by InXpress, its franchisees, Carriers and other vendors who might request this information to further assist You in Your transportation needs. InXpress will not share your information with anyone other than companies associated of affiliated with InXpress. All information is stored securely in accordance with local data protection law. Please refer to the links below for InXpress’ Policies relating to General Data Protection Regulation (GDPR):


The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.

You have read and agree to all these InXpress Terms and Conditions and you acknowledge that You have read and agree to the Carrier’s terms and conditions.